Reducing Order-Taking Costs by 60% with an Industry-Leading MRO Supply Chain and the Ariba Network

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Date: 04 December, 2015

This leading industrial supply company based in North Carolina needed to make it easy for its customers to search for hundreds of thousands of products online. The key to their providing superior customer service was delivering a top-notch service that integrates catalogs, orders, and fulfillment. Working with Ariba, they’ve created a full-service, e-commerce site that has achieved a 50% increase in conversion rates while cutting order-taking costs by 60%.

3220
delivering-a-great-customer-experience-through-e-commerce
Reducing Order-Taking Costs by 60% with an Industry-Leading MRO Supply Chain and the Ariba Network
01/29/2014
ariba-network-for-sellers,order-catalog-collaboration
english
sell
ariba punchout, ariba ready, e-commerce, msc, msc industrial supply co., wholesale distribution
case-study
Case Study
false
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