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The Importance of Customer Experience

In this webcast, Larry Reuter, director of corporate procurement at Konica Minolta, discusses the importance of customer experience before, during, and after times of disruption.

As Larry puts it, disruption results in three types of companies: 1) Companies that will cease to exist; 2) Companies that will only make minimal changes but will continue to operate for some period of time; and 3) Companies that will use disruption as a catalyst to drive culture and process changes with a focus on eliminating “people touching paper” and improved customer experiences.

Discover how to navigate the intersection of customer expectations and experiences to keep your business moving forward.

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