Customer Success Day and User Groups

While SAP Ariba or SAP experts (no sales reps) are on-hand to provide information in a supporting role, participating customers lead the discussions after suggesting and choosing specific business challenges they would like to address. Topics can include:

• best sourcing practices in your industry
• concerns about your supplier enablement strategy
• the latest in best-in-class catalog management
• how others in the region are measuring and acting on supplier performance data
• how the SAP Fieldglass acquisition will impact your business

… or anything else that’s on your mind.

These gatherings are initiated by customer companies who want to sponsor them. Sponsor commitments include:

• meeting with SAP Ariba to determine the day’s objectives
• working with SAP Ariba to determine desired attendance profile and arrange event logistics, including:
  
  
  • venue location and room size
  • technical requirements (internet access, projector, flip charts, etc.)
  • recommended hotel and discount rates, if possible
• hosting the eight-hour event at one of your organization’s facilities

If you’re interested in sponsoring a day, or you’d like us to consider a particular topic for discussion, e-mail Karen Zapata Franca or contact your customer engagement executive.

Please note

Here are a couple important points to keep in mind if you’re interested in sponsoring a Customer Success Day:

1. Planning: Topics and venues will be selected and prioritized based on the current calendar of events as well as interest in the proposed event. Given that invitations and travel arrangements must be coordinated, please allow for at least three months from acceptance of topic to the day of the event.
2. Contingencies: Finalizing the sponsorship agreement and executing the event require SAP Ariba’s/SAP’s agreement on the chosen topic. Also needed is sufficient interest expressed on the part of the SAP Ariba customer community. Therefore, we’ll notify customers 45 days before a scheduled Customer Success Day as to whether or not the event is a go.

The Customer Success Day program is coordinated and managed by SAP Ariba, with some limited involvement on both our part and SAP's. That’s why user group events remain an option for customers who want to gather and share information with little-to-no involvement by us or SAP. If you’re interested in staging a regional or online user group event, e-mail Karen Zapata Franca or contact your customer engagement executive.