Aided by Ariba Network, Industrial Supply Company Reducing Order-Taking Costs by 60%

This leading industrial supply company based in North Carolina needed to make it easy for its customers to search for hundreds of thousands of products online. The key to their providing superior customer service was delivering a top-notch service that integrates catalogs, orders, and fulfillment. Working with SAP Ariba, they’ve created a full-service, e-commerce site that has achieved a 50% increase in conversion rates while cutting order-taking costs by 60%.