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Supplier Experience Management

Strengthen your security of supply and accelerate time-to-savings with real-time supplier insights delivered by Qualtrics Experience Management.

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Build stronger supplier relationships at scale through personalized engagement and AI-driven insights

SAP Qualtrics XM for Suppliers turns supplier feedback and signals across the supply chain into real-time insights so you can take action to improve business operations. Ensure secure critical supply, improve resiliency, and increase savings and innovation with powerful analytics that process all data from your global supplier network in real-time. By bringing together SAP Ariba, SAP Fieldglass, and SAP S/4HANA transactional data with supplier experience management data, buyers can:

  • Stay ahead of disruption and ensure business continuity with visibility into supplier satisfaction, key business drivers, and areas of improvement where suppliers’ needs are not being met
  • Accelerate time to savings, reduce operating costs, and improve supplier program adoption by understanding what is driving supplier behavior
  • Optimize processes and programs by taking actions to provide a seamless supplier experience across all touchpoints
  • Enhance collaboration and trust with your critical suppliers through personalized engagement to support sustainability targets and reduce third-party risk

Supplier Experience Management Features

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Dynamic dashboards

Supplier response data, key drivers, and recommended actions are presented in one easy-to-consume, personalized dashboard. Across the source-to-pay process, from the C-suite to end users, SAP Qualtrics XM for Suppliers gives each buyer the information needed to drive business impact.

Mock up for screenshot of dashboard from SAP Qualtrics XM for supplier experience management

Personalized supplier engagement

From supplier onboarding to spend planning and analysis, gather feedback across each supplier engagement to understand and predict supplier behavior. Engage one-on-one with your global partners to ensure supply chain continuity across all supplier tiers.

Predictive intelligence and analytics

Identify exactly what to prioritize and where to focus with insights powered by AI and machine learning tools, including text analytics. Understand key drivers and opportunities to more easily strengthen supplier partnerships.

Automated action plans and workflows

Efficiently address gaps at any stage of the supplier experience with action plans and closed-loop follow-up to drive business outcomes. Automate supplier experience management workflows based on milestones and triggers to get the right data to the teams who need it most.

Enterprise-grade security

The Qualtrics XM Platform provides a high degree of security for your business-critical data, with compliance with numerous security standards and audits integrated across the entire platform and natively provided.