Swisscom AG

Achieving proactive procurement by moving SRM to SAP Ariba solutions

Swisscom AG is a telecommunications company that offers mobile telecommunications, fixed network, internet, and TV solutions. They are one of the largest IT providers in Switzerland.

The company found itself in a “reactive procurement” mode: Every time a purchase requisition came in, their requisitioners had already negotiated with suppliers. Procurement governance came later, trying to catch up and determine if the purchase had been from the right supplier, at the right rates.

Swisscom wanted to have a clear, end-to-end view of their processes, one that provided visibility into and control over all spend with suppliers and external labor.

By moving from SAP Supplier Relationship Management (SRM) to SAP Ariba cloud solutions, Swisscom gained the view and control they wanted. They reduced the annual volume of e-mails and phone calls from suppliers. Simplified the user experience with the SAP Ariba Procurement guided buying capability. And, what’s more, they achieved 100% e-invoice management through a strong partnership SAP Ariba Services.

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