SAP Ariba Customer Hub

A one-stop information and support center for buyers and suppliers whose best-run businesses use SAP Ariba solutions and Ariba Network

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Podcast Series

Listen in to this series of podcasts about digital transformation in procurement, with insights from leading industry thinkers.

SAP Ariba e-book

Read stories of customer success with SAP Ariba solutions

Road Map: SAP Ariba Solutions

Highlighting innovations that may help you plan and implement your digital journey

Welcome to your new quarterly customer magazine

Corporate fact sheet SAP product and industry road maps More success stories

SAP Ariba’s global Customer Value Organization is dedicated to helping you, our customers, achieve success. That’s why we’re delighted to place valuable resources at your fingertips with our new SAP Ariba Customer Hub.

Here you will find direct links to helpful customer resources, portals, and support channels. This digital magazine will be updated quarterly to bring you the latest SAP Ariba news insights and resources.

In this issue, I would particularly like to draw your attention to my series of videos called The Loop, in which I interview leaders from customer companies as well as from within SAP Ariba. To optimize your customer experience, we maintain an unwavering focus on constant improvement, and continually gather, analyze, and act upon the feedback we receive. We call this The Loop Process, and that means taking the insights we learn from your input and suggestions and using them to inspire action and improvements to SAP Ariba. You can read more about The Loop Process in our Customer Experience Annual Report. Please take a look at this excerpt for some facts and figures about the feedback we receive from you.

Please bookmark this page and use these resources to support your journey to becoming an intelligent enterprise.

— Chris Haydon, Senior Vice President, Customer Value Organization, SAP Ariba

The Loop: Interviews by SAP Ariba’s Chris Haydon

In this series of videos, the head of our Customer Value Organization talks with SAP Ariba customers and organizational leaders

The Loop Explores SAP Ariba Customer Support

Leigh Tangretti, vice president of Global Customer Support, shares how customer support is a key pillar in our strategy to enable positive outcomes for SAP Ariba customers.

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The Loop: Ensuring Positive Outcomes for Customers

Meet Val Blatt, global vice president of services. Val shares how her team helps drive solution implementation and positive outcomes for SAP Ariba customers across the globe.

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The Loop Interview with Kai Nowosel, CPO, Accenture

In this interview with Kai Nowosel, CPO of Accenture, Chris Haydon of SAP Ariba explores the benefits and successes that Accenture has realized by implementing SAP Ariba solutions.

Watch now

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Tools for successful outcomes

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Customer Success Days – for buyers

Here’s a great opportunity for you and your fellow SAP Ariba solution users to get to know one another while sharing insights about your business commerce challenges and successes.

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Ariba Network suppliers have many online sessions to choose from

Supplier success sessions

If you’re new to Ariba Network, review these quick tips on demand and register for upcoming webinars featuring live Q&A. Topics include standard accounts, auctions, RFI/RFP, invoicing, and more.

Register today

Best-practice webinars – for buyers

Review these one-hour webinars from the SAP Ariba Best Practice Center for tips and tools that can optimize solution results and boost your productivity.

Start learning

Best-practice webinars – for suppliers

Get helpful tips in 30 minutes or less with these on-demand webinars. Learn about integration, account features, organizing multiple accounts, and more.

Review webinars

SAP Ariba Education – for buyers

Take a look at the in-depth product training from the SAP Learning Hub, available in virtual classroom, traditional classroom, remotely, and through the cloud.

Get Started

Supplier Digital Summit

Review more guidance about being an Ariba Network supplier with on-demand content recorded during SAP Ariba Live.

Start learning

SAP Ariba Services – for buyers

Work with SAP Ariba Services as your solution implementation partner for help at every stage of your digital transformation journey, from initial set up to ongoing adoption and success.

Services for Buyers

Self-service videos – for buyers

Spend three to five minutes to learn why and how to implement a new feature or best practice that can add even more value to your SAP Ariba solution.

Learn more

Logins and more support

Ariba Network – for buyers

Log in to work with your suppliers on the purchasing process, controlling spending and strengthening your supply chain.

Login

Ariba Network – for suppliers

Collaborate with customers on all shared aspects of business commerce: proposals, contracts, orders, invoices, and payments.

Login

SAP Ariba Connect – for buyers

Your portal for product and release readiness information. Plus, get round-the-clock assistance from response centers across the globe.

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SAP Ariba Discovery

Try our free matchmaking service to help buyers find new sources of supply and suppliers find new customers.

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Additional support – for buyers

See additional resources for help with things like supplier enablement and change management, or finding a partner to guide your use of SAP Ariba solutions.

Buyer Support

Additional support – for suppliers

Learn more about the Help Center – a primary source of support – as well as resources for getting started or growing your business as an Ariba Network supplier.

Supplier Support