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Welcome to the Spring edition of your quarterly customer magazine, the Customer Hub.

At a time when worldwide volatility and supply chain disruptions are creating huge uncertainties for business, intelligence becomes more critical than ever. And that’s where SAP can help. SAP Ariba offers a five-part strategy to effectively and efficiently respond to supply chain disruption, with software and services for supplier discovery, supplier risk management, and supply chain collaboration. This includes special access to free services that can accurately assess existing suppliers to identify those at risk, and quickly fill gaps by finding and connecting with alternate supply sources. You can find out more by visiting our information hub, How to Respond to Global Supply Chain Disruption.

If you didn’t get a chance to join SAP Ariba Live virtual experience, you can still watch the program on demand. Coinciding with this was the Supplier Digital Summit, also available on demand. Hear from our subject matter experts, customers, and keynote speakers on the forces shaping the world today, our product innovations, and customer successes.

Check out my latest Loop video interview below, with Phillip McDonald, general manager of procurement for Woolworths Group. We discuss how their procurement transformation is not only about creating efficiencies and effectiveness, but it’s also about enhancing the customer experience for all of the company’s stakeholders.

You can read many more customer success stories in our latest edition of the Customer Success Stories e-book, which now features 42 stories of customer success with SAP Ariba and SAP Fieldglass solutions.

I hope you enjoy our Spring issue. This Customer Hub is updated quarterly and I encourage you to bookmark this page to utilize all the helpful customer resources placed at your fingertips.

–  Chris Haydon, President, SAP Procurement Solutions

PS. I also invite you to login to SAP Ariba Connect, where you can read our SAP Ariba 2019 Customer Experience Annual Report. This report is a compilation of customer feedback we received throughout 2019, and the actions we took across key areas within our business to implement changes that have a direct impact on your customer experience.


The Loop: Interviews by SAP Ariba’s Chris Haydon

In this series of videos, the president of SAP Procurement Solutions talks with SAP Ariba customers and organizational leaders

Tools for successful outcomes

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Virtual Customer Success Days for Buyers

Here’s a great opportunity for you and your fellow SAP Ariba solution users to get to know one another while sharing insights about your business commerce challenges and successes.

Learn more
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Supplier Digital Summit

Watch video replays of breakout sessions, expert interviews, and short tutorials to learn about the latest Ariba Network features, best practices, and tips for suppliers.

Register for free
Ariba Network suppliers have many online sessions to choose from

Supplier success sessions

If you’re new to Ariba Network, review these quick tips on demand and register for upcoming webinars featuring live Q&A. Topics include standard accounts, auctions, RFI/RFP, invoicing, and more.

Register today

Best-practice webinars – for buyers

Review these one-hour webinars from the SAP Ariba Best Practice Center for tips and tools that can optimize solution results and boost your productivity.

Start learning
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SAP Ariba Education – for buyers

Take a look at the in-depth product training from the SAP Learning Hub, available in virtual classroom, traditional classroom, remotely, and through the cloud.

Get Started
Visit the resource library to watch the Supplier Launchpad video series, designed to help fill customer knowledge gaps, in a format that’s short and sweet.

Supplier Launchpad Video Series

Watch this series of videos, designed to help fill supplier customer knowledge gaps in a format that’s short and sweet.

See videos
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SAP Ariba Services – for buyers

Work with SAP Ariba Services as your solution implementation partner for help at every stage of your digital transformation journey, from initial set up to ongoing adoption and success.

Learn more

Self-service videos – for buyers

Spend three to five minutes to learn why and how to implement a new feature or best practice that can add even more value to your SAP Ariba solution.

Learn more

Logins and more support

Ariba Network – for buyers

Log in to work with your suppliers on the purchasing process, controlling spending and strengthening your supply chain.


Ariba Network – for suppliers

Collaborate with customers on all shared aspects of business commerce: proposals, contracts, orders, invoices, and payments.


SAP Ariba Connect – for buyers

Your portal for product and release readiness information. Plus, get round-the-clock assistance from response centers across the globe.


SAP Ariba Discovery

Try our free matchmaking service to help buyers find new sources of supply and suppliers find new customers.


Additional support – for buyers

See additional resources for help with things like supplier enablement and change management, or finding a partner to guide your use of SAP Ariba solutions.

Buyer Support

Additional support – for suppliers

Learn more about the Help Center – a primary source of support – as well as resources for getting started or growing your business as an Ariba Network supplier.

Supplier Support

More Resources

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Ariba Network Blog

Peruse this library of blogs for product information, business trends, event information, and professional insights about doing business on Ariba Network.

Visit library
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SAP Ariba Supplier Readiness Portal

Get up-to-date information about upcoming releases, including a timeline of key dates and information about planned functionality.

Visit the portal
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Explore our collection of analyst reports, webinars, white papers, case studies, solution briefs, and more.

Learn more
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Thought leadership, trending reports, news, and conversation about the things that matter to procurement and supply chain professionals.

Visit page

Learn about upcoming webinars and events, including SAP Ariba Live, SAPPHIRE NOW, SAP TechEd, and more.

Attend an event

Questions about SAP Ariba Products?

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