SAP Ariba Customer Hub

Timely information and resources for buyers and suppliers whose best-run businesses use SAP Ariba solutions and Ariba Network.

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Podcast Series

Listen in to this series of podcasts about digital transformation in procurement, with insights from leading industry thinkers.

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Success stories e-book

Read 42 stories of customer success with SAP Ariba and SAP Fieldglass solutions

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Road Map: SAP Ariba Solutions

Highlighting innovations that may help you plan and implement your digital journey

Celebrating Customer Success

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Welcome to the Winter edition of the SAP Ariba Customer Hub, your quarterly customer magazine.

In this issue, you’ll find our new Customer Success Stories e-book. Download it now to read how 30 customers from around the world and representing different industries use SAP Ariba and SAP Fieldglass solutions to achieve total spend management across their procurement, supply chain, and contingent workforce processes.

And please take a few minutes to watch my latest interviews in The Loop video series. These interviews reflect our unwavering focus on optimizing your experience as an SAP Ariba customer. We continually gather, analyze, and act upon customer feedback to improve. We call this The Loop Process. Watch as Henrique Paes of Votorantim speaks about their improving supplier collaboration, productivity, and user experiences. And see what came from customers asking, “How do you help us enable diversity spend?” You’ll hear Madiha Tariq and Tristan Haberley from SAP Ariba discuss The Rise Initiative and the enablement of diverse suppliers on Ariba Network.

The SAP Ariba Customer Hub is designed to bring helpful customer resources, portals, and support channels to your fingertips. As we update it quarterly, I invite you to bookmark this page and use these resources to support your journey toward becoming an intelligent enterprise.

— Chris Haydon, Senior Vice President, Customer Value Organization, SAP Ariba

The Loop: Interviews by SAP Ariba’s Chris Haydon

In this series of videos, the head of our Customer Value Organization talks with SAP Ariba customers and organizational leaders

Supplier Collaboration, Productivity, and User Experience

In this episode, the general manager of procurement for Brazil’s Votorantim Cimentos shares the challenges they faced in working with their more than 11,000 suppliers and why they implemented SAP Ariba solutions to solve them.

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Focusing On the User Experience

Alistair Taylor, Orora Packaging, describes his company's procurement transformation and their commitment to a positive user experience. Listen in as he shares how "...people said, “How quickly can we get rid of the current (system) and replace it with Ariba?” That was a successful outcome for us.”

Take a look

The Rise of SAP Ariba's Diversity Marketplace

How does SAP Ariba help buyers enable diversity spend? Listen to this interview as Chris explores the encouragement and enablement of diverse suppliers on Ariba Network, and how any SAP Ariba buyer can do business with them.

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The Loop: Ensuring Positive Outcomes for Customers

Meet Val Blatt, global vice president of services. Val shares how her team helps drive solution implementation and positive outcomes for SAP Ariba customers across the globe.

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Tools for successful outcomes

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Customer Success Days – for buyers

Here’s a great opportunity for you and your fellow SAP Ariba solution users to get to know one another while sharing insights about your business commerce challenges and successes.

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Ariba Network suppliers have many online sessions to choose from

Supplier success sessions

If you’re new to Ariba Network, review these quick tips on demand and register for upcoming webinars featuring live Q&A. Topics include standard accounts, auctions, RFI/RFP, invoicing, and more.

Register today

Best-practice webinars – for buyers

Review these one-hour webinars from the SAP Ariba Best Practice Center for tips and tools that can optimize solution results and boost your productivity.

Start learning

Best-practice webinars – for suppliers

Get helpful tips in 30 minutes or less with these on-demand webinars. Learn about integration, account features, organizing multiple accounts, and more.

Review webinars

SAP Ariba Education – for buyers

Take a look at the in-depth product training from the SAP Learning Hub, available in virtual classroom, traditional classroom, remotely, and through the cloud.

Get Started

Supplier Launchpad Video Series

Watch this series of videos, designed to help fill supplier customer knowledge gaps in a format that’s short and sweet.

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Supplier Digital Summit

Review more guidance about being an Ariba Network supplier with on-demand content recorded during SAP Ariba Live.

Start learning

SAP Ariba Services – for buyers

Work with SAP Ariba Services as your solution implementation partner for help at every stage of your digital transformation journey, from initial set up to ongoing adoption and success.

Learn more

Self-service videos – for buyers

Spend three to five minutes to learn why and how to implement a new feature or best practice that can add even more value to your SAP Ariba solution.

Learn more

Logins and more support

Ariba Network – for buyers

Log in to work with your suppliers on the purchasing process, controlling spending and strengthening your supply chain.

Login

Ariba Network – for suppliers

Collaborate with customers on all shared aspects of business commerce: proposals, contracts, orders, invoices, and payments.

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SAP Ariba Connect – for buyers

Your portal for product and release readiness information. Plus, get round-the-clock assistance from response centers across the globe.

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SAP Ariba Discovery

Try our free matchmaking service to help buyers find new sources of supply and suppliers find new customers.

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Additional support – for buyers

See additional resources for help with things like supplier enablement and change management, or finding a partner to guide your use of SAP Ariba solutions.

Buyer Support

Additional support – for suppliers

Learn more about the Help Center – a primary source of support – as well as resources for getting started or growing your business as an Ariba Network supplier.

Supplier Support