SAP Ariba Customer Hub

Timely information and resources for buyers and suppliers whose best-run businesses use SAP Ariba solutions and Ariba Network.

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Supply Chain Disruption

Review this 5-part strategy, including special offers for help with responding to the COVID-19 crisis.

SAP Ariba Live

Watch SAP Ariba Live virtual experience keynote presentations and breakout sessions on-demand.

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Road Map: SAP Ariba Solutions

Highlighting innovations that may help you plan and implement your digital journey

We're here for you

Respond to supply chain disruption Review SAP Ariba Live virtual experience Review the Supplier Digital Summit

Welcome to the Spring edition of your quarterly customer magazine, the Customer Hub.

At a time when worldwide volatility and supply chain disruptions are creating huge uncertainties for business, intelligence becomes more critical than ever. And that’s where SAP can help. SAP Ariba offers a five-part strategy to effectively and efficiently respond to supply chain disruption, with software and services for supplier discovery, supplier risk management, and supply chain collaboration. This includes special access to free services that can accurately assess existing suppliers to identify those at risk, and quickly fill gaps by finding and connecting with alternate supply sources. You can find out more by visiting our information hub, How to Respond to Global Supply Chain Disruption.

If you didn’t get a chance to join SAP Ariba Live virtual experience, you can still watch the program on demand. Coinciding with this was the Supplier Digital Summit, also available on demand. Hear from our subject matter experts, customers, and keynote speakers on the forces shaping the world today, our product innovations, and customer successes.

Check out my latest Loop video interview below, with Phillip McDonald, general manager of procurement for Woolworths Group. We discuss how their procurement transformation is not only about creating efficiencies and effectiveness, but it’s also about enhancing the customer experience for all of the company’s stakeholders.

You can read many more customer success stories in our latest edition of the Customer Success Stories e-book, which now features 42 stories of customer success with SAP Ariba and SAP Fieldglass solutions.

I hope you enjoy our Spring issue. This Customer Hub is updated quarterly and I encourage you to bookmark this page to utilize all the helpful customer resources placed at your fingertips.

– Chris Haydon, President, SAP Procurement Solutions

PS. I also invite you to login to SAP Ariba Connect, where you can read our SAP Ariba 2019 Customer Experience Annual Report. This report is a compilation of customer feedback we received throughout 2019, and the actions we took across key areas within our business to implement changes that have a direct impact on your customer experience.

The Loop: Interviews by SAP Ariba’s Chris Haydon

In this series of videos, the president of SAP Procurement Solutions talks with SAP Ariba customers and organizational leaders

Enhancing the customer experience

Philip McDonald is general manager of procurement at Woolworths, a major Australian retailer. He and Chris discuss how the company’s procurement transformation ensures a positive experience for their customers now and in the future.

Watch The Loop

Supplier Collaboration, Productivity, and User Experience

In this episode, the general manager of procurement for Brazil’s Votorantim Cimentos shares the challenges they faced in working with their more than 11,000 suppliers and why they implemented SAP Ariba solutions to solve them.

Watch video

Focusing On the User Experience

Alistair Taylor, Orora Packaging, describes his company's procurement transformation and their commitment to a positive user experience. Listen in as he shares how "...people said, “How quickly can we get rid of the current (system) and replace it with Ariba?” That was a successful outcome for us.”

Take a look

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Tools for successful outcomes

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Virtual Customer Success Days for Buyers

Here’s a great opportunity for you and your fellow SAP Ariba solution users to get to know one another while sharing insights about your business commerce challenges and successes.

Learn more

Supplier Digital Summit

Watch video replays of breakout sessions, expert interviews, and short tutorials to learn about the latest Ariba Network features, best practices, and tips for suppliers.

Register for free

Ariba Network suppliers have many online sessions to choose from

Supplier success sessions

If you’re new to Ariba Network, review these quick tips on demand and register for upcoming webinars featuring live Q&A. Topics include standard accounts, auctions, RFI/RFP, invoicing, and more.

Register today

Best-practice webinars – for buyers

Review these one-hour webinars from the SAP Ariba Best Practice Center for tips and tools that can optimize solution results and boost your productivity.

Start learning

SAP Ariba Education – for buyers

Take a look at the in-depth product training from the SAP Learning Hub, available in virtual classroom, traditional classroom, remotely, and through the cloud.

Get Started

Supplier Launchpad Video Series

Watch this series of videos, designed to help fill supplier customer knowledge gaps in a format that’s short and sweet.

See videos

SAP Ariba Services – for buyers

Work with SAP Ariba Services as your solution implementation partner for help at every stage of your digital transformation journey, from initial set up to ongoing adoption and success.

Learn more

Self-service videos – for buyers

Spend three to five minutes to learn why and how to implement a new feature or best practice that can add even more value to your SAP Ariba solution.

Learn more

Logins and more support

Ariba Network – for buyers

Log in to work with your suppliers on the purchasing process, controlling spending and strengthening your supply chain.

Login

Ariba Network – for suppliers

Collaborate with customers on all shared aspects of business commerce: proposals, contracts, orders, invoices, and payments.

Login

SAP Ariba Connect – for buyers

Your portal for product and release readiness information. Plus, get round-the-clock assistance from response centers across the globe.

Login

SAP Ariba Discovery

Try our free matchmaking service to help buyers find new sources of supply and suppliers find new customers.

Login

Additional support – for buyers

See additional resources for help with things like supplier enablement and change management, or finding a partner to guide your use of SAP Ariba solutions.

Buyer Support

Additional support – for suppliers

Learn more about the Help Center – a primary source of support – as well as resources for getting started or growing your business as an Ariba Network supplier.

Supplier Support

More Resources

Ariba Network Blog

Peruse this library of blogs for product information, business trends, event information, and professional insights about doing business on Ariba Network.

Visit library